Toyota’s Woes in America Raise Concern in Japan
As Toyota’s problems mounted in North America with the
announcement of a halt to sales and manufacturing of the bulk of its cars,
commentators in Japan fretted Wednesday that the automaker’s problems could
seriously hurt the reputation of the rest of Japan’s manufacturing sector.
“Toyota’s reputation for safety is in tatters, and it
is inevitable that its image among consumers will suffer,” the Sankei Shimbun
daily said.
The Japanese feel a certain sense of pride that,
despite the nation’s long economic slump, a handful of prominent exporters like
Toyota dominate overseas. Toyota has led the way in gas-electric hybrid
vehicles and other environmental technology.
“The discrediting of Toyota could even destroy the
world’s trust in Japanese manufacturing, which relies on its reputation for
high quality,” the Tokyo Shimbun daily warned.
Toyota Motor Sales U.S.A. announced Tuesday that it
would stop selling and building models that were already the subject of a
recall over a problem with accelerator pedals.
The eight models, including the popular Camry and
Corolla sedans, accounted for more than a million sales in 2009, 57 percent of
Toyota’s American total for the year.
Toyota took similar steps in Canada. Officials said
that the company was considering what measures to take in Europe but that it
had not made any concrete plans.
Analysts in Japan have raised concerns for some time
that Toyota’s rapid growth in recent years was overstretching the company.
Toyota’s president, Akio Toyoda, has himself berated the company for excessive
confidence, which he said had set the company up for a painful fall in the
global economic crisis. He said last year that Toyota was “grasping for
salvation.”
“We have had fears for quite a while now that Toyota
lacked the human resources and production capacity for such rapid expansion. By
chasing numbers, they were becoming seriously outstretched,” said Masahiro
Fukuda, manager of research at Fourin, a global automotive research company
based in Nagoya, Japan. “Many of us weren’t surprised over the big recalls; we
were more surprised that it took Toyota so long.”
Other analysts faulted Toyota’s zealous pursuit of
efficiency and cost-cutting. “The same parts were used here, there and
everywhere, on major models,” said Koji Endo, managing director at Japan
Advanced Research, a Tokyo-based research organization. “That’s very efficient,
but very risky. If the part turns out to be faulty, you suddenly have a problem
on your hands involving millions of cars.”
Now, halting its factories could have a “tremendous
impact” on Toyota’s bottom line, especially if the interruption drags on, Mr.
Endo said. “Toyota will have to change the design of the gas pedal, get
relevant approvals, set up production, then exchange parts for millions of cars
on the road, cars sitting at dealerships and cars they were assembling at their
factories,” he said.
Toyota’s woes are throwing the carmaker’s recovery into
flux, analysts say. Toyota this week said it expected group sales to grow 6
percent from the previous year to 8.27 million. The company reports
third-quarter results on Feb. 4.
Some in Japan questioned whether Toyota was taking too
drastic a step in suspending production.
“Toyota says it has halted sales and production to show
it will be thorough in its response, but the move carries the risk of further
heightening consumer fears,” the Mainichi Shimbun newspaper said. “Even a quick
restart of sales might not be enough to ward off a serious shift away from
Toyota.”
But Mr. Fukuda said he saw Toyota’s decision to suspend
sales as a typical Toyota move. “At a Toyota factory line, when something goes
wrong, they stop the whole line.” he said. “Now Toyota is doing the same thing,
at the company level. That’s the Toyota way.”
Source: nytimes.com